Return and Refund Policy
In order for us to fulfill all your desires and obtain your satisfaction, we have provided you with this return policy in the event that you want to return something that you did not like and was not as much as you expected and this is all the inquiries you need.
Q: Can I cancel my order?
A: Yes, you can cancel your order; If your order status has been paid and you wish to cancel the order, by submitting the order cancellation form. Your order will simply be canceled without waiting for any cancellation request to be approved by www.mallofturkeya.com. [If you have received an email of an order that has been shipped, you need to wait for your cancellation request to be approved by www.mallofturkeya.com] Once your order is confirmed, your order will be cancelled.
• Q: How long does the return process take for the damaged product?
A: The return process may take 10 to 20 days. At mall of turkey, we work hard to satisfy you
• Q: In the refund process, how and when can I get a refund?
A: When you confirm your item has been returned, within 10 days your refund will be made automatically. on your credit card if the purchase was made by credit card; on your debit card if the purchase was made by wire transfer. or on your wallet if you are a registered customer.
At MALL OF TURKEYA, your satisfaction is our goal.
• Q Will I pay shipping fees when I return the product?
A: No, you are not subject to the "shipping fee" when returning items. Therefore, you can send the product for return or exchange by specifying the company code. Note: The sender is responsible for covering shipping charges for returns made through courier companies other than DHL.• Return/Replacement Terms
-Product returns must be in the original box/package together with the invoice.
-All standard products must be sent intact and undamaged in their original packages.
-Any promoted and campaign products given as gifts must also be sent in original packages.
-Products cannot be returned if the product is customized by the consumer's personal needs or special demands, is not suitable for return due to the nature of the product, has a perishable nature or maybe expired in a short time.
-All kinds of Cosmetic and Personal Care Products, as well as any types of Software, Processor (CPU) programs, DVDs, VCDs, CDs and Cassettes, Computer and Stationery Consumable materials (e.g. toners, cartridges, stripes, etc.) can only be returned if the original packaging is unopened.
-Hygienic products (e.g. underwear), supermarket products (e.g. food products), as well as periodical publications such as newspapers and magazines, cannot be returned.
-Products valued in a stock exchange or other organized markets (gold category) cannot be returned.
Please note the above-mentioned terms and return the product by specifying the company code.
The sender is responsible for covering the shipment fee for return transactions performed through other courier companies than DHL.
• Q: What if the product is defective?
A: If the purchased product turns out to be defective, please contact us with any defective issues related to your product within 7 days after receiving the product. You can return the product without paying any "shipping fee" using the dedicated "Express Mail Shipping Code".