Return and Exchange Policy
In order to fulfill all your desires and gain your satisfaction, we have provided you with this return policy in case you want to return something that you did not like and it was not as good as you expected, and this is all the inquiries you need.
Q: Can I cancel my order?•
A: Yes, you can cancel your order. If your order status has been paid and you would like to cancel the order, by submitting the order cancellation form. Your order will simply be canceled without waiting for www.mallofturkeya.com to approve any cancellation request. [If you receive an email with an order that has shipped, you need to wait until Your cancellation request is approved by www.mallofturkeya.com] Once your order is confirmed, your order will be cancelled.
Q: How long does the return process for a damaged product take?
A: The return process may take 10 to 20 days. At Mall of Türkiye we work hard to satisfy you
Q: In the refund process, how and when can I get my money back?•
A: When you confirm that your item has been returned, within 10 days, your money will be automatically refunded to your credit card if the purchase was made by credit card; On your debit card if the purchase was made by bank transfer. Or on your wallet if you are a registered customer. At Mall of Turkey, your satisfaction is our goal.
Q: Will I pay shipping fees when I return the product?
A: No, you are not subject to a “shipping fee” when returning items. Therefore, you can send the product for return or exchange by specifying the company code. Note: Sender is responsible for covering shipping charges for returns made through courier companies other than DHL • Return/Exchange Terms
Product returns must be in the original box/packaging with invoice.
All standard products must be sent intact and undamaged in their original packaging.
Any promotional and campaign products given as gifts must also be sent in original packaging.
-
Products cannot be returned if the product has been customized to the consumer's personal needs or special requests, is not suitable for return due to the nature of the product, is of a perishable nature or may expire in a short time.
All kinds of cosmetics and personal care products, as well as any kind of software, processor (CPU) software, DVDs, VCDs, CDs, tapes, computer consumables and stationery (such as inks, cartridges, fonts, etc.) cannot be returned unless the original packaging is unopened.
Sanitary products (such as underwear), supermarket products (such as food products) and periodicals such as newspapers and magazines cannot be returned.
Products valued at the stock exchange or other regulated markets (gold category) cannot be returned.
Please note the above conditions and return the product by specifying the company code
The sender is responsible for covering shipping charges for returns made through courier companies other than DHL.
*Q: What if the product is defective?
A: If your purchased item turns out to be defective, please contact us for any defective issues with your item within 7 days after receiving the item. You can return the product without paying any “shipping fees” using the designated “Courier Shipping Code”.
Q: Can I cancel my order?•
A: Yes, you can cancel your order. If your order status has been paid and you would like to cancel the order, by submitting the order cancellation form. Your order will simply be canceled without waiting for www.mallofturkeya.com to approve any cancellation request. [If you receive an email with an order that has shipped, you need to wait until Your cancellation request is approved by www.mallofturkeya.com] Once your order is confirmed, your order will be cancelled.
Q: How long does the return process for a damaged product take?
A: The return process may take 10 to 20 days. At Mall of Türkiye we work hard to satisfy you
Q: In the refund process, how and when can I get my money back?•
A: When you confirm that your item has been returned, within 10 days, your money will be automatically refunded to your credit card if the purchase was made by credit card; On your debit card if the purchase was made by bank transfer. Or on your wallet if you are a registered customer. At Mall of Turkey, your satisfaction is our goal.
Q: Will I pay shipping fees when I return the product?
A: No, you are not subject to a “shipping fee” when returning items. Therefore, you can send the product for return or exchange by specifying the company code. Note: Sender is responsible for covering shipping charges for returns made through courier companies other than DHL • Return/Exchange Terms
Product returns must be in the original box/packaging with invoice.
All standard products must be sent intact and undamaged in their original packaging.
Any promotional and campaign products given as gifts must also be sent in original packaging.
-
Products cannot be returned if the product has been customized to the consumer's personal needs or special requests, is not suitable for return due to the nature of the product, is of a perishable nature or may expire in a short time.
All kinds of cosmetics and personal care products, as well as any kind of software, processor (CPU) software, DVDs, VCDs, CDs, tapes, computer consumables and stationery (such as inks, cartridges, fonts, etc.) cannot be returned unless the original packaging is unopened.
Sanitary products (such as underwear), supermarket products (such as food products) and periodicals such as newspapers and magazines cannot be returned.
Products valued at the stock exchange or other regulated markets (gold category) cannot be returned.
Please note the above conditions and return the product by specifying the company code
The sender is responsible for covering shipping charges for returns made through courier companies other than DHL.
*Q: What if the product is defective?
A: If your purchased item turns out to be defective, please contact us for any defective issues with your item within 7 days after receiving the item. You can return the product without paying any “shipping fees” using the designated “Courier Shipping Code”.
- Choosing a selection results in a full page refresh.